30 Days of WORRY-FREE SLEEP*
If you're not satisfied with one of our products, we'll work with you to find a solution. YORU is always there for you and will help you with a smile.
Are you not completely in love with your YORU yet?
Don't worry, our YORU team is here to help you!
If there's anything wrong with your YORU product, we'll take care of it. Whether it's a replacement or, in some cases, a full refund, we'll make sure you can sleep soundly again soon.
Our YORU customer service team is always there for you
Send us an email, call us or choose the method that works best for you.
We'll send you everything you need for the next steps, including a shipping label and courier details.
How we do it right?
YORU is designed to last, but if it doesn't meet your expectations, we're here to fix it. Depending on what went wrong, we'll either:
•Repair your product: We might send you a new cover, extra filling, or replacement parts to make everything feel like new again.
•Replace your product: We'll send you a fresh, brand-new version of the same item.
•Refund your purchase: If this is the fastest way to resolve the issue, we'll fully or partially refund your purchase. Don't worry, we've got you covered.
What you need to make a claim
To help you quickly, our YORU Team needs proof of purchase. Please have the following information ready:
• The date you purchased your product
• The price you paid
• Your order
Besides these, we also need:
• Photos showing any flaws or defects
• A brief description of the problem
• The product's batch number (you can find this on the bottom of the packaging or on the care label inside the product)
What you need to make a claim
To help you quickly, our YORU team needs a proof of purchase. Please have the following information ready:
• The date you purchased your product
• The price you paid
• Your order number
We also need:
• Photos showing any errors or defects
• A brief description of the problem
• The product's batch number (you can find this on the bottom of the packaging or on the care label inside the product)
We are here to HELP
YORU's customer service team
YORU’s customer service team is dedicated and professionally trained to provide you with the best possible support for your online purchases.
SHOP YORU's Autumn Sales
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Choosing the Right Pillow for Your Sleeping Pos...
Dustin ChungWhen I talked with different people, I've come to a realization that different people have different sleeping position. That's to say, different sleeping postures have different pros and cons. Therefore,...
Choosing the Right Pillow for Your Sleeping Pos...
Dustin ChungWhen I talked with different people, I've come to a realization that different people have different sleeping position. That's to say, different sleeping postures have different pros and cons. Therefore,...
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What is a good pillow to relief body pain?
Dustin ChungDo you often wake up with body pain? I believe a lot of people encounters that. In my opinion, I strongly believe that pillow contributes a significant part in it....
